Guest Services Manager | BAVC

Guest Services Manager

California Film Institute

1001 Lootens Place, Ste. 220
San Rafael, CA 94901

Local (Bay Area)
July 27

About Mill Valley Film Festival:

Founded in 1978, the Mill Valley Film Festival is a world-renowned 11-day event held every October, screening over 200 innovative US and international films for over 60,000 attendees. MVFF has a stellar reputation as a filmmakers' festival with a high-profile, prestigious, non-competitive environment celebrating the best in independent and world cinema in gorgeous Northern California.

About the Job:

The guest services manager is responsible for coordinating air and ground travel, accommodations, and festival benefits for MVFF guests (including filmmakers, panelists, and other special guests). This person reports to the operations manager, interfaces closely with the film programming staff, and is supported by a guest services coordinator.


Your Responsibilities:

*Manage individual communication with guests regarding their Festival visit and logistics.
*Maintain guest information in the Festival database and other shared platforms.
*Stay on budget and report on budget status weekly.
*Supervise and collaborate with guest services coordinator on all necessary work.
*Track & manage the guest services workload daily in Asana project management tool.
*Communicate any/all guest, budget, vendor, personnel, or other issues to supervisor before issues arise whenever possible and other key staff as appropriate (eg Director of Programming).
*Arrange hotel accommodations for guests and provide lists of guests to properties.
*Arrange ground transportation for Festival guests to/from airports, hotels, screenings, and events.
*Provide updated lists of guest attendance to all necessary Festival departments.
*Work with the box office to fulfill ticket requests for filmmakers.
*Work with the development department to fulfill sponsor and donor needs.
*Work with Festival programmers to provide an accurate list of festival guests to the operations manager for guest credentials.
*Create and deliver all welcome packets for guests.
*Work with Festival programmers to create individual itineraries for welcome packets.
*Attend related events and screenings, as required, to greet guests and facilitate a smooth on-site experience including informing theater staff about seating needs, handling tickets, etc.
*Facilitate filmmaker introductions to Executive Director and Programming Director.
*Manage workload to end work at a reasonable time each day/night.
*Submit a detailed wrap report before contract end date and participate in post-festival wrap meetings.
*Any related administrative tasks, as required.



Our ideal candidate has:

Thrives working independently and on a team
Ability to create an amazing guest experience
Superb organizational, communication, and administrative skills
Detailed, disciplined, and thorough with a professional appearance and demeanor
Communication, communication, communication. You proactively share what's happening, what's working, and what's not.
*Strong computer skills, with thorough knowledge of Excel, Word, FileMaker Pro, Google Apps
*Grace and calm under pressure; positive, can-do attitude
*Strong managerial and leadership skills
*Proven skill with driving and meeting deadlines
*Excellent customer service and public interaction skills
*Ability to work within a budget prioritizing expenditures
*Ability to manage time effectively and bring projects to completion despite conflicting deadlines
*Must own smart-phone, able to work nights and weekends as necessary